The boring (but really quite important) bit: Terms & Conditions
Unless otherwise agreed with us, full payment must be received before we can confirm your booking, but once your holiday has been confirmed it forms a binding contract between us and the following conditions of hire form the basis of this agreement:
11. Hirers are responsible for making good any damage or breakages, replacing like with like wherever possible.
Please advise reception of any breakages or damages as soon as possible during your holiday. We won’t rip you off with any breakage charges but please do be honest.
12. We ask that the Bell Tents and Shepherds’ Huts be left reasonably clean and tidy at the end of your holiday, and we reserve the right to make additional charges in the event that our normal cleaning procedures are deemed inadequate to ensure the property is ready for next guests.
13. In the event of a complaint, please notify Reception immediately so that this can be resolved to your satisfaction during your holiday. Unfortunately, we cannot be held liable for any shortcomings if these are not reported at the time.
14. Dogs (max 4 for pitches/2 glamping) are allowed providing the appropriate fee is paid. Pets are allowed on the understanding they are not permitted on any furniture and are kept under close control at all times while on the park.. You agree to clear up after your dog and to dispose of the waste in the nearest bin – this means a 100% on site picking regime – no flicking!
- Our campsite’s safety and other rules must be observed at all times – we try to keep rules to a minimum and we will do our best to make sure you have a relaxing and brilliant time, but some things just need to be set out in rules, especially where your health and safety is concerned and that of other campers.
- Sorry, we can accept no responsibility for loss of or damage to goods, or injury or death to persons, to the extent that such liability can be lawfully excluded. Cars, cycles, vehicles, motor caravans and tents, together with their contents and any accessories are left at your own risk. We cannot be held responsible for any loss of or damage from or to any vehicle or its contents whatsoever. We don’t expect bad stuff to happen and take all reasonable precautions to avoid any such incidents & we ask that you do the same.
- If we are unable to make available the pitch or property booked through circumstances completely beyond our control (e.g fire, flood, plague of tent chomping swamp monsters etc.), alternative accommodation may be offered, although this cannot be guaranteed. In these exceptional circumstances, deposits and any other monies would, of course, be fully refunded.
- No refunds will be offered if you cannot complete your stay for any other reason. Sadly, this will include if we have to ask you to leave due to being too noisy at unreasonable hours or other seriously anti-social behaviour likely to offend either our staff or our other guests. It’s simple – be nice and have no worries!
- We regret that deposits and monies paid are non-refundable/transferable, except for 3 above.
- The number of people must not exceed the number stated when the booking was made except by prior arrangement, and in any event shall not exceed the capacity as advertised. If the number of people in your booking changes please just drop us a line and we will do our best to accommodate you all.
- by prior arrangement only it may be possible for visitors to join you at your pitch but for the security and safety of all on the site all visitors must sign in at reception before entering the camping fields. please note that when the site is very busy we may not be able to accommodate visitors - please enquire before booking. Please also be aware that a visitors fee will apply and all guests must be off site by 9pm at the latest.
- We reserve the right to decline group bookings.
- Facilities and amenities may be altered or withdrawn if circumstances beyond our control necessitate this (e.g. Health and Safety rules, drought orders, excessive rainfall, another attack by swamp monsters etc).
- For reservations made more than 48 hours in advance the full cost of the stay must be paid in full at the time of booking.
- Cancellations. We know that sometimes the unexpected does happen and you have to cancel your holiday. All cancellations will be refunded in accordance with the following terms:
- For any cancellations made more than 28 days before date of arrival 80% of the amount paid will be refunded (minus deposits)
- For any cancellations made less than 28 days but more than 14 days before date of arrival 50% of the amount paid will be refunded (minus deposits)
- For any cancellations less than 14 days from the date of arrival, none of the amount paid will be refunded.
- On the campsite please note that if you reduce the number of people, but not pitches, then we are unable to give you a refund.
- holding deposits or deposits paid via 3rd party websites are non refundable
11. Hirers are responsible for making good any damage or breakages, replacing like with like wherever possible.
Please advise reception of any breakages or damages as soon as possible during your holiday. We won’t rip you off with any breakage charges but please do be honest.
12. We ask that the Bell Tents and Shepherds’ Huts be left reasonably clean and tidy at the end of your holiday, and we reserve the right to make additional charges in the event that our normal cleaning procedures are deemed inadequate to ensure the property is ready for next guests.
13. In the event of a complaint, please notify Reception immediately so that this can be resolved to your satisfaction during your holiday. Unfortunately, we cannot be held liable for any shortcomings if these are not reported at the time.
14. Dogs (max 4 for pitches/2 glamping) are allowed providing the appropriate fee is paid. Pets are allowed on the understanding they are not permitted on any furniture and are kept under close control at all times while on the park.. You agree to clear up after your dog and to dispose of the waste in the nearest bin – this means a 100% on site picking regime – no flicking!
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